- End User Support (L1) – Solving usage issues and minor problems, escalating more complex issues
- Application Support (L2) – Software troubleshooting, fixing its performance, configuration, and security issues.
- Development Support (L3/L4)– Fixing software issues on the code and database level, customization, adding new features, software integration.
- Software availability, performance, security, compliance monitoring and management.
- QA activities (including regular code reviews).
- Infrastructure optimization (e.g., cloud resource consumption optimization).
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