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Software Maintenance
// What we do
One would be concerned about why should we spend money on something that has already been paid off? It has already been developed, after all. The key is adapting to the latest demands of the technical
world, not changing the software itself.
Software maintenance is just as crucial as software development. Software that is routinely maintained will operate efficiently, perform better, have fewer issues, and be more agile to innovation in the business environment.
We cannot consider software maintenance as an option, it is necessary. Take your vehicle, for instance. Every year, numerous issues can arise if you don’t serve it by taking it to the service facility. You will pay significantly more for the vehicle’s substandard upkeep. Like this, if you neglect system upkeep, there will be fewer opportunities for your business to grow to its full potential. Based on scope of required support and maintenance activities agreed with the customer. Our processes will comprise a combination of the following elements:
Software maintenance is just as crucial as software development. Software that is routinely maintained will operate efficiently, perform better, have fewer issues, and be more agile to innovation in the business environment.
We cannot consider software maintenance as an option, it is necessary. Take your vehicle, for instance. Every year, numerous issues can arise if you don’t serve it by taking it to the service facility. You will pay significantly more for the vehicle’s substandard upkeep. Like this, if you neglect system upkeep, there will be fewer opportunities for your business to grow to its full potential. Based on scope of required support and maintenance activities agreed with the customer. Our processes will comprise a combination of the following elements:
Reactive Support
- End User Support (L1) – Solving usage issues and minor problems, escalating more complex issues
- Application Support (L2) – Software troubleshooting, fixing its performance, configuration, and security issues.
- Development Support (L3/L4)– Fixing software issues on the code and database level, customization, adding new features, software integration.
Proactive Support
- Software availability, performance, security, compliance monitoring and management.
- QA activities (including regular code reviews).
- Infrastructure optimization (e.g., cloud resource consumption optimization).
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